Privacy Policy

To deliver your order: your name, phone number, delivery address and pincode. These are required — a courier cannot deliver without them.

Your email address, if you give it. It is optional at checkout. We use it to send your order confirmation and delivery updates, and nothing else. You can order without one.

If you create an account: your email address, an encrypted password, your order history and any addresses you save.

We never see your card or UPI details. Online payments are handled entirely by our payment provider, on their own systems. Your card number, UPI PIN, CVV and bank credentials are entered there, never here — nothing about your card or bank reaches our servers or our database, so there is nothing of that kind for us to store, lose or disclose.

We share your details only with the services needed to fulfil your order:

• Shiprocket — your name, phone and address, so the courier can deliver.
• Our payment provider — a third-party payment gateway, to take payment for online orders and to return money to you for a refund. It receives your name, contact details and the amount, so it can process the payment and show it to you on your statement.
• Supabase — where your order and account data is stored.
• Resend — to send order emails, if you gave us an email address.

These providers act on our instructions and may only use your details to perform the service we have asked them for. Each is bound by its own privacy policy and its own security obligations.

We may change any of these providers — including the payment gateway — if we find a better or more reliable service. The kinds of data shared, and the reasons above, stay the same. Write to us at any time and we will tell you which providers we are using today.

We do not sell your details, and we do not share them with advertisers or for marketing.

We only email you about orders you have actually placed. We do not send promotional email, and we do not add you to any mailing list.

Order records are kept as long as we need them for accounts and for handling any later dispute or return. You can ask us to close your account at any time.

Write to supportambikacollections@gmail.com to see what we hold about you, correct it, or ask us to delete your account and personal details. We may need to keep basic order records where the law requires it.

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